Ms.Me Fashion

Q: What are your shipping times?
A: We strive to get your fashion to you as quickly as possible! For non-pre-order items, delivery time is 1-3 days within Switzerland and 1-3 weeks worldwide. Pre-order items typically take 1-3 weeks from order placement to shipping.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over 100 CHF.

Q: Which countries do you ship to?A: We offer worldwide shipping! For international orders, the shipping cost is initially set at 25 CHF. However, if the actual shipping cost turns out to be lower after the shipment is processed, we will promptly refund the difference to your original payment method.

Q: What is your return policy?
A: We want you to love your Ms.Me Fashion items! If you're not completely satisfied, you can return unused items in their original packaging within 14 days of receipt. Please note that the customer is responsible for return shipping costs unless the item is damaged or incorrect.

Q: How can I return an item?
A: To return an item, please contact our support team with your order details. We'll guide you through the return process to ensure it's as smooth as possible.

Q: Can I cancel my order?
A: Yes, you can cancel your order before it is shipped for a full refund. If you cancel after 12 hours, a 20% fee will apply. Unfortunately, we cannot accept cancellations for customized products.

Q: What is pre-ordering?
A: Pre-ordering allows you to reserve items before they are officially released. Plus, when you pre-order, you'll enjoy a 15% discount on your preorder items, ensuring you get the latest styles at a great price.

Q: How long does it take to receive a pre-order item?
A: Pre-order items typically take 1-3 weeks from order placement to shipping. You'll receive a notification once your item is ready to ship.

Q: Can I cancel a pre-order?
A: Yes, pre-orders can be canceled before the item is shipped. Please contact us if you wish to cancel your pre-order.